Uboss Network Monitoring is a major customer service enhancement and allows both VanillaIP and Resellers to proactively manage network quality and performance.
If there is an issue we no longer need to burden the customer with providing call trace information. The Uboss User Initiated Trace service allows customers to quickly flag a bad call by simply dialling *57 and Uboss will automatically capture a PCAP trace. This gives your support teams immediate access to all traces, greatly improving response times to your customers.
Packet Analyzer
Packet Analyzer is a Uboss module that provides resellers detailed network monitoring tools to give them the capability to run their own Cloud NOC. This features the capability to automatically pull PACP and IP traces where a customer has reported a sub-optimal call by dialling *57 post call and triggering the User Initiated Trace feature. Any network device can have an IP trace nailed-up which will constantly monitor traffic in real-time, for example if a customer has a potentially problematic WAN circuit. Devices on the network can also be monitored, and the reseller can see live IP registrations and live calls and can plot this traffic with
Devices on the network can also be monitored, and the reseller can see live IP registrations and live calls and can plot this traffic with day, week and monthly summary charts. Devices can have new firmware loaded and can be reset remotely, saving costly engineering visits. Contact us today to see what Uboss Packet Analyzer can do for your support team.
Disaster Recovery
Disaster avoidance is always better than disaster recovery but what do you do when the worst happens? Uboss DR allows a preset routing policy for customers, sites, group services such as call centre queues and individual users to automatically reroute calls in a disaster. The logic of routing at a granular scale allows DR to activate at an appropriate level, for example if a single site is snowed in or the access is severed.
For customers this is the ultimate peace of mind. Uboss DR is a cascading level of forwarding so that its only activated where needed.
Toll Fraud Protection
Toll fraud and hacking is clearly very topical for all of us in the industry. As an ultimate fail-safe in case the worst happens, Uboss will automatically shut down any extension or group 24/7/365 if call spend limits are breached. If an extension is hacked this limits the cost penalty to what the credit lock has been set to per extension, £15 is the default setting. Uboss does this by rating each call within approximately 15 mins. Once the limit is breached the live call is terminated and further calls are barred. For customers that make a lot of outbound calls the £15 default can be raised in Uboss.
Key Points
- Daily credit limit – Typically £15.00
- Near real-time CDR Rating – Typically 20-minute delay
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Why Partner with Us?
VanillaIP deliver a unique partner proposition which combines a broad product portfolio, with the most powerful and effective back-office automation platform Uboss that enables:
- Multi-vendor, multi service
- Automatic device fulfilment and management
- Add in your own 3rd party services for swivel chair provision
- White label branding
- Billing and Sales Ledger
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